1. Introduction

Welcome to Debnash Tools. These Terms and Conditions govern the use of our website https://www.oilfieldsdrillingtools.com, the sale and rental of tools, and the use of our services. By accessing, browsing, or purchasing from our website, you agree to these terms in full. If you do not agree to any part of these terms, please refrain from using our services.

Debnash Tools is a UK-based company that provides tool sales and rentals both locally and internationally. The use of our services is subject to the following conditions.

2. Definitions

• "Company", "we", "our", and "us" refer to Debnash Tools.

• "Customer", "you", or "user" refers to any individual or entity using our website or services.

• "Tools" refer to any product, whether for sale or rental, that we offer on our website.

• "Website" refers to https://www.oilfieldsdrillingtools.com.

3. GDPR and Data Privacy

At Debnash Tools, we are committed to protecting your privacy. We comply with the General Data Protection Regulation (GDPR) and other relevant privacy laws globally. By using our services, you agree to our collection, use, and storage of personal information as outlined in our Privacy Policy.

Customer Rights:

• Access: You have the right to access the personal data we hold about you.

• Correction: You may correct any inaccurate or incomplete personal data.

• Deletion: You can request that we delete your data, subject to certain conditions.

We collect personal information necessary for the processing of orders, rentals, and communications. This includes your name, contact details, payment information, and shipping address. All data is securely stored and processed in compliance with applicable laws.

4. Product Sales and Rentals

Sales Terms:

• Pricing: All prices listed on the website are in GBP and include VAT unless otherwise stated. Prices are subject to change without notice.

• Payment: Payment must be made in full at the time of purchase. We accept major credit cards and online payment methods.

• Shipping: We aim to dispatch all products within 1-2 business days. Shipping times may vary depending on your location.

• Returns: You may return products within 14 days of receiving them, provided they are in unused condition. A restocking fee may apply. Shipping costs for returns are borne by the customer unless the item is defective.

Rental Terms:

• Rental Periods: Rentals are available for specified periods, with an option to extend at an additional cost. Late returns will incur a late fee calculated on a per-day basis.

• Condition of Tools: Tools must be returned in the condition they were rented. You are responsible for any damage beyond normal wear and tear.

• Deposit and Refunds: All hire and rentals are secured by a deposit unless otherwise agreed in writing. Deposits will be refunded upon the safe return of the tool, minus any repair costs for damage, if applicable.

• Late Returns: Late returns are subject to additional charges calculated on a per-day basis as outlined in the rental agreement.

5. User Accounts

When registering on our site, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password. Any unauthorized use of your account must be reported to us immediately. Debnash Tools reserves the right to suspend or terminate accounts for any violations of these terms.

6. Payments

We accept payment via major credit cards and secure online platforms. All payment information is encrypted and handled securely via SSL technology. Should a payment fail, we reserve the right to suspend your order or rental until payment is successfully processed.

7. Shipping and Delivery

We offer worldwide shipping; however, delivery times may vary depending on your location. Debnash Tools is not responsible for any delays caused by the shipping provider or customs clearance. If a package is lost during transit, we will work with the carrier to resolve the issue.

8. Cancellations and Returns

• Order Cancellations: Orders can be cancelled before shipment for a full refund. Once shipped, the return process must be followed.

• Rental Cancellations: Cancellations for tool rentals must be made 24 hours before the scheduled rental period. Any cancellations made within 24 hours may incur a cancellation fee.

9. Limitation of Liability

Debnash Tools will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our tools, website, or services. All tools must be used according to the manufacturer's instructions and within safe practices. We are not responsible for any injuries or damages resulting from misuse of tools.

10. Intellectual Property

All content on our website, including images, text, logos, and software, is the property of Debnash Tools or its licensors. You may not reproduce, distribute, or use any part of our website's content without express written permission.

11. Website Use

You agree to use our website in compliance with all applicable laws. You must not use our website to:

• Engage in any unlawful activities.

• Distribute harmful software or engage in cyberattacks.

• Post offensive or misleading content.

We reserve the right to terminate or suspend access to our website if we suspect any violations of these terms.

12. Dispute Resolution

In the event of a dispute, we encourage you to contact our customer service team to seek a resolution. If no agreement can be reached, the dispute will be resolved through mediation or arbitration in accordance with UK law, unless otherwise agreed upon by both parties.

13. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom. By using our services, you agree to submit to the jurisdiction of the UK courts.

14. Amendments to the Terms

Debnash Tools reserves the right to modify or update these terms at any time. Any changes will be posted on our website, and continued use of the site following such changes will constitute acceptance of the new terms.

15. Cookie Policy

Our website uses cookies to improve user experience and for analytical purposes. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

16. Customer Support and Warranty

If you have any issues with your purchased or rented tools, please contact our customer service team at support@debnashtools.com. Warranty information for purchased tools is available upon request.

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These terms are designed to ensure both your rights and our obligations are clear, fair, and compliant with applicable laws, including GDPR and international trade standards. If you have any questions, please feel free to contact us.