At Debnash Tools, we aim to ensure that all products are delivered in full working order and to your satisfaction. If for any reason the product you receive is faulty, or you wish to return an unused item, we have outlined our return and refund policy below.

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1. Immediate Returns on Delivery

When receiving your item, please inspect it upon delivery:

• Operational Check: You are encouraged to test the item while the delivery driver is present. Ensure the product is in full working order before signing the delivery pad.

• Faulty Items: If the product is not in full working order upon delivery, you may return it immediately through the same courier. The driver will return the item to our store at no cost to you. A full refund or a replacement (subject to stock availability) will be processed within 5 working days.

2. Standard Returns for Faulty Goods

If the product becomes faulty after delivery or if you discover a fault that wasn’t apparent during initial inspection:

• You may return the product within 30 days of receiving it for a full refund or replacement.

• A return label will be included with your order for easy return. If the label is missing or lost, please contact us at returns@debnashtools.com to request a new one.

• We will cover the shipping costs for faulty items.

• Refund Process: Once the item is received and inspected, we will process your refund within 5 business days via the original payment method.

• Replacements: Replacements will be dispatched within 5 working days of receiving the faulty product, subject to stock availability.

3. Non-Faulty Returns

If you change your mind or no longer wish to keep the item:

• You may return the product within 14 days of receiving it, provided the item is unused, in its original packaging, and in resalable condition.

• Return Process: Please use the return label provided or request one from our customer service team. Customers are responsible for the return shipping cost for non-faulty returns.

• Refund: Once we receive the returned item, a full refund will be processed within 5 business days, minus any applicable restocking fees.

4. Conditions for Refunds and Replacements

• Packaging: Ensure the product is securely packed for return to avoid damage during transit. We reserve the right to reduce the refund if the returned item is damaged due to improper packaging.

• Proof of Fault: In cases of faulty returns, customers may be asked to provide photographic or video evidence of the fault before a return is accepted.

5. Refund Methods

All refunds will be issued to the original payment method used at checkout. It may take up to 7 working days for the refund to appear in your account, depending on your bank or payment provider.

6. Exceptions

• Non-Returnable Items: Certain consumable or perishable items (e.g., batteries, fuel) are not eligible for return unless they are faulty.

• Custom Orders: Custom-made tools or items specifically tailored to customer requirements are not eligible for a refund unless faulty.

7. Contact Us

For any questions or to request a return, please contact our customer service team:

• Email: support@debnashtools.com

• Phone: 0800 774 7053