Introduction

Debnash Tools ("we", "our", or "us") is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services.

For the purposes of this Privacy Policy, "you" and "your" refer to individuals who interact with our website and services, including customers, website visitors, and others whose personal data we may process.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational reasons. Any updates will be posted on our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

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How We Collect and Use Your Personal Information

We collect personal data to provide and improve our services, process your orders, and comply with legal obligations. The types of personal data we collect depend on your interaction with our services. Below are the main ways we collect and use your personal data:

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1. Information You Provide Directly

• Contact Details: Name, address, phone number, email.

• Account Information: Username, password, security questions for account access.

• Order Information: Billing and shipping details, payment confirmation.

• Customer Support: Information provided during communication with us.

2. Automatically Collected Information

When you interact with our services, we may collect data automatically, including:

• Usage Data: Browser type, IP address, device information, network information.

• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect data on how you interact with our website and services.

3. Information from Third Parties

We may receive information from third-party vendors, including payment processors and shipping services. This data will be treated in accordance with this Privacy Policy.

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Cookies and Tracking Technologies

We use cookies and similar technologies to improve our website’s functionality, analyse website traffic, and tailor advertisements. By using our site, you agree to the use of cookies unless you disable them through your browser settings. You may refuse cookies, but doing so may affect your ability to use some features of our site.

For more details on how we use cookies, please refer to our Cookies Policy.

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How We Use Your Personal Data

• Service Provision: To process payments, fulfill orders, ship products, handle returns, and provide customer support.

• Marketing and Advertising: We may use your personal data to send promotional emails, advertise services, or offer special deals. You can opt out of these communications at any time.

• Security and Fraud Prevention: We use personal data to prevent fraudulent activity and ensure the security of our services.

• Service Improvement: We analyze user interactions with our website to enhance functionality and user experience.

 

How We Disclose Personal Information

We may share your personal information with third parties in the following situations:

• Service Providers: Third-party vendors, such as IT service providers, payment processors, and delivery services, that help us operate our business.

• Marketing Partners: Business partners who provide marketing and promotional services.

• Legal Compliance: When required by law or to protect our rights or the safety of our users.

• Business Transfers: In connection with a merger, sale, or transfer of assets.

We do not sell personal information to third parties for monetary gain.

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International Data Transfers

We may transfer your personal information outside of the UK or the European Economic Area (EEA). When transferring data internationally, we ensure appropriate safeguards are in place, such as using the European Commission's Standard Contractual Clauses or similar legal mechanisms.

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Retention of Personal Data

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After that period, we securely delete or anonymise the data.

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Security of Your Information

We employ industry-standard security measures, such as encryption and access control, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. If you suspect any unauthorized access to your account, please notify us immediately.

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Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request access to your personal data.

• Right to Rectification: Correct inaccurate information.

• Right to Erasure: Request deletion of your data.

• Right to Restriction: Limit how we process your personal data.

• Right to Data Portability: Receive a copy of your data in a usable format.

• Right to Object: Object to certain types of data processing, such as marketing.

• Right to Withdraw Consent: Withdraw your consent where applicable.

To exercise these rights, contact us at privacy@debnashtools.com. We will respond within the legal timeframes established by the GDPR or other applicable data protection laws.

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Children's Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will take steps to delete the information.

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Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

• Email: support@debnashtools.com

• Mail: 63 Cloverleaf Grange, Bucksburn, Aberdeen, UK, AB21 9FH.

 

For the purposes of applicable data protection laws, Debnash Tools is the data controller of your personal information.